Treating Customers Fairly Policy




Afena Capital is committed to maintaining a culture of Treating Customers Fairly “TCF” throughout all aspects of its business activities. Treating customers fairly ensures that customer satisfaction is maintained through the provision of superior services which are designed specifically to meet our clients’ needs. This policy is an integral part of this objective, and is structured to ensure that we continue to deliver fair outcomes to our clients. It is imperative that all staff take responsibility for the maintenance of TCF within the firm by ensuring that enhanced customer service is provided to clients, based on a culture of openness and transparency and in line with our core value of “client-centricity”.

Afena Capital Treating Customers Fairly Policy

Unpacking Jargon